Call or email with any questions about shipping and to verify ship date for rush orders.
Ship/delivery date is not guaranteed unless you call to verify availablity and ship time.
- Actual shipping charges may vary from the displayed rates. We will contact you if this is the case. Additional FedEx Out of Area surcharges may apply for rural areas (typically around $25).
- Shipping charges may vary for phone orders.
- In many cases we can ship your skates out the same day, if the order is placed before 11 AM CST. Some orders (including special mounts) may take longer to ship than others. Most in stock orders ship within 24 - 48 hours. If you order is urgent please call us toll free at 877-265-9099 to verify ship date. Shipment date is not guaranteed unless you call to confirm rush shipment.
- You have the option to request Signature Confirmation for an additional fee during the checkout on the website. If you do not add Signature Confirmation then we are bound by FedEx's decision in the case of a claim or lost package.
- We cannot be responsible for any delays caused by inclement weather, acts of God, security checks, customs, or any other situation that is beyond ours or the carriers control.
- Shipping days starts the day after it is able to be shipped (not necessarily the day the order is placed). For example, a 3 Day Select order shipped on Monday will be delivered on Thursday.
- Orders placed on Friday, the weekend or on holidays may not be shipped until the next business day.
- Delivery Time is based on business days and does not include weekends or holidays. See the FedEx Days Of Operation Holiday Schedule.
- Some packaged shipped with FedEx Home Delivery MAY be delivered on Saturday. If you need Saturday delivery or other rush delivery please call us toll free at 877-265-9099 to confirm. Saturday delivery is not guaranteed unless verified in advance. There may be an extra fee for Saturday delivery.
- Shipping charges may vary for Alaska and Hawaii.
- We don't require a signature or add extra insurance unless specifically requested. Additional fees may apply.
- We offer Free Standard Domestic Ground Shipping for most orders that total $250 or more, unless otherwise noted. Products that offer "Free Shipping" include Ground or equivalent shipping for the continental US only and must be ordered alone, or with other "Free Shipping" items. No free shipping to AK, HI, PR, APO or International.
- For fastest service, orders may be split and shipped from different locations.
- We are happy to announce that we now have much better rates for International Shipping and we want to share them with you! You can get a shipping estimate directly in the shopping cart during checkout or you can also call or email us for a more accurate quote. Please note that all prices given during checkout are estimates only and they may change. We will contact you ASAP if this is the case with the final price.
- NEW UPDATE: All orders shipping to South America require a broker or Tax ID number. Just type the Tax ID number or broker information into the Order Comments field above to help us get your New Skates through customs. Failure to provide this information may delay, or in some cases, cause the cancellation of your order.
- NOTE: Customer is responsible for ANY and ALL customs, taxes, duties and any and all other fees. This includes any provincial/state taxes imposed by your government. These duties/taxes will be COD and payable to the carrier upon delivery. Please contact your appropriate government agency regarding the taxes that may apply to imports to your area. We are not able to provide false customs documentation or mark items as gifts. International shipments may be subject to delays.